Now enter a case title and optionally describe the problem directly.

Now you optionally already enter corresponding filters, with which you can find the case later in the archive more easily. You can also skip setting the filters.

Now you are in the case. The arrow in the top left corner will take you back to your case overview. On the next pages the different functions within a case will be explained.

Within a case, messages and documents are displayed chronologically. Each participant of a case can see the entire history. To write a message, click in the message line, write your messages and then click the Send button in the bottom right corner.

You can edit or delete messages that you have sent at any time. To do this, simply click on the three dots to the right of the message you have sent.

Text messages can be translated directly into different languages. To translate a received message, click on the three dots on the right edge next to the message. Now click on „Translate message“ and select any language.

You can also delete images and documents that you have uploaded at any time. To do this, simply click on the three dots on the right edge in the message history.

In the bottom bar there are different editing tools that you can select as needed. Besides the freehand tool, you can draw arrows, circles and squares to mark an element in the image, for example. The colors can be changed and you can adjust the stroke width. To save your editing, click on „send“.

If you have started a conference, you will first be in conference mode. Here you can see all participants of the conference. To set the focus on a video image, simply click on the corresponding image.

When you have set the focus on a participant, you are in the so-called working mode. Now their virtual pointer tools are activated, with which you can display something in the live image. In addition to the pointer tools, you also have the option to take a screenshot of the video transmission, which is then saved as an image in the case.

Within a video conference, you can share images and edit them synchronously with the participants in the conference. To do this, click on „Share images“ in the upper left margin. Now you can select one of the images that were shared in the case. If you click on one of the images, the image editing mode will open, which you already know from the Edit images section. The only difference is that the image editing mode is now live in the conference and every participant can edit the image.

If you want to share your screen with your conference partner, e.g. to work together on documents outside the application, you can easily do that by clicking on the middle icon in the upper left margin. Your conference partner will then see all the content on your desktop that you also see.

During a conference, you have further setting options that affect your camera and microphone. For example, you can switch off the sound during a conference if you are only interested in the image content or if you are already verbally connected to the other party. The same applies to the image content, of course, if you only need to discuss something with the other party but do not want any visual image transmission. To do this, simply click on the settings icon in the upper left corner of the screen and adjust the sound and image according to your wishes.

If you want to invite additional participants during a conference, simply click on the corresponding icon in the upper right corner of the screen. Then a small window opens with a list of all members of this case. Select the people you want to add to the conference and click on „add“.

To leave a conference and return to the case, click the red phone icon in the upper right corner of the screen. When you leave the conference, the connection remains for the other participants. Each participant must therefore leave the conference independently if you want to end it completely.

If you want to access a specific document, you can simply use the filter to hide certain media, such as audio recordings or videos. You can change the view between list view and tile view in the document overview as you like.

Once you have filled in all the fields and added images to your documentation, all you have to do is click on the „Save“ button.