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Smartphone - First steps

Download smartphone app

Download in browser

In order to use the application on your smartphone, you must first install the app. To do this, go to https://downloads.rise-rs.de/ with your mobile browser to access the link to the Play or App Store.

Download from App Store

Alternatively, you can search for the app directly in the Play or App Store. Then install the app on your smartphone.

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Smartphone - First steps

Log in to the smartphone app

Open app and log in

Open the app and log in with your personal account. If you have not activated your account yet, follow the steps under: Activate account.

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Smartphone - First steps

Home page and menu of the smartphone app

Main menu

After you have logged in, you will see your open cases. You can create a new case directly here or access the archive. Use the hamburger icon in the upper left corner to open the menu. Here you can access the different sections at any time. In addition, you can use it to access your notifications and settings.

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Smartphone - First steps

Settings

Customize settings

To open the settings, click on the hamburger icon in the upper left corner and then go to „Settings“. Now you can change profile picture and password.

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Smartphone - First steps

Notifications

New notifications

If you receive several messages in different cases, you can see this in the menu under „Notifications“. The red icon indicates the number of messages. To open and read the new messages, you just need to click on the case. If you want to mark the messages as read without opening them, you need to activate the checkmark on the right edge.

HEADQUARTERS COLOGNE

RISE Technologies GmbH
Zugasse 23
50678 Köln

Telefon: +49 221 300 633 00
E-Mail: info@rise-rs.de

YOUR CONTACT PERSON

Moritz Thiel
Head of Customer Support

Telefon: +49 221 300 633 03
E-Mail: support@rise-rs.de

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